Frequently Asked Questions
Expert answers to your most common jewelry and timepiece questions.
What is your shipping and delivery policy?
We offer complimentary insured shipping on all orders over $500 within the United States. Orders are typically processed within 1-2 business days and require an adult signature upon delivery to ensure your purchase arrives safely.
Do you offer professional jewelry appraisals?
Yes, Long's Jewelers has certified gemologists on staff who provide detailed appraisals for insurance purposes, estate planning, or personal records. We recommend scheduling an appointment at one of our showrooms.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. Items in original, unworn condition may be returned or exchanged within 30 days of purchase, excluding custom-made pieces and final sale items.
Do you provide jewelry repair and watch servicing?
Long's offers a full suite of repair services, including ring resizing, stone tightening, and luxury watch maintenance. Our master jewelers and brand-certified watchmakers handle every piece with the utmost care.
Are your diamonds ethically sourced?
Absolutely. We are committed to the highest ethical standards and strictly adhere to the Kimberley Process, ensuring that all our diamonds are conflict-free and sourced from reputable suppliers.
Can I customize an engagement ring?
Yes, we specialize in custom design. Our experts will work with you to select the perfect diamond or gemstone and create a unique setting that reflects your personal style and vision.